This is an upgrade from ground to priority shipping. This is NOT overnight shipping. Order processing will still take 1-2 days
Shipping from United States
Processing time
1-2 business days
Estimated shipping times
- North America : 3 - 8 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Can you include a gift note?
Absolutely! Just let us know what you would like it to say in the special instructions during checkout.
What are your packs filled with?
We use a combination of rice and flax seed as we find this the best combination for both heat retention and moist heat.
Do you use synthetic scents?
Absolutely not! When requesting lavender or chamomile, please know that we use only real flower buds and essential oils, never synthetic scents.
If I want unscented, does it truly have no scent?
We add no additional scents when unscented is chosen. You may encounter a faint scent of cooked rice when heating your pack. It is mild and has been compared to baked bread.
How long does it take to heat the pack?
Since microwaves vary in wattage, there is no absolute set time. Detailed directions are adhered to the product packaging.
How cold do they get when used as cold packs?
Our packs will feel nice and cool, but they will not be ice cold like a gel pack. We recommend using the fleece side when using as a hot pack and the cotton side as a cold pack.
How do I care for my heat pack?
Use a very damp cloth to spot clean the outside, even using a fabric spray cleaner when necessary. Do not submerge in water. A pack is automatically sanitized each time it is microwaved.
How long will my heating pad last?
If well taken care of, our hot cold packs should last for several years at least.